Last updated: January 2025
This Refund Policy outlines the terms under which GG-299-783 LIMITED ("we", "us", "our") may issue refunds for our services. We aim to be fair and transparent in all our dealings.
We want all our clients to be satisfied with our services. If you are not satisfied, please contact us to discuss your concerns. We review each refund request on a case-by-case basis and aim to reach a fair resolution.
If you wish to cancel a service request before any work has begun, you may request a full refund of any fees already paid. To cancel, please contact us via email at support@gg-299-783.online or by phone at +1 (833) 664-8230.
If you wish to cancel a service while work is in progress, a partial refund may be available depending on the amount of work already completed. We will provide a breakdown of the work completed and calculate any applicable refund accordingly.
Once a service has been fully delivered, refunds are generally not available as the work has been completed. However, if you believe the service was not delivered as agreed, please contact us within 14 days of service completion to discuss your concerns.
For consultation-based services (Account Verification Assistance and Account Recovery Guidance), fees are agreed upon before work begins. If, after our initial assessment, we determine that we cannot assist with your situation, no fees will be charged. If fees have already been paid and we are unable to provide the agreed-upon assistance, a refund will be issued.
For Account Recovery Guidance services, we are transparent that recovery is not always possible. If we undertake recovery guidance and the recovery is not successful, a refund may not be available for the guidance and time already provided. However, we will always communicate the likelihood of success before proceeding, and we will not charge for services we have not delivered.
To request a refund, please contact us with the following information:
You can submit your refund request via:
Approved refunds will be processed within 14 business days. The refund will be issued using the original payment method where possible. We will notify you by email once the refund has been processed.
If you are not satisfied with our refund decision, please contact us to discuss the matter further. We are committed to reaching a fair resolution for all parties. If we are unable to resolve the dispute directly, you may seek resolution through the appropriate legal channels.
If you have any questions about this Refund Policy, please contact us:
GG-299-783 LIMITED
1 Lyric Square, London, England, W6 0NB
Email: support@gg-299-783.online
Phone: +1 (833) 664-8230
Company Number: 15268470